Concierge - Jaguar Land Rover of Richmond Richmond 2152819

Richmond, BC

Our growing dealership is looking for a full-time Concierge to join our busy Service team. S/He is responsible for maintaining the Concierge department and working closely with the Service department in providing exceptional customer service to our clients.

Duties include:

  • Greet customers in a timely, friendly manner and obtain vehicle information.
  • Assist with giving out and checking in loaner vehicles and writing contracts.
  • Ensure that loaner vehicle contracts are kept up to date.
  • Send loaner vehicle inventory reports to accounting department.
  • Collect outstanding fines as well as toll and fuel charges from customers.
  • Keep all loaner vehicle information up to date
  • Maintain customer drop off area.
  • Pick up and drop off customers as required.
  • Ensure all returned loaner vehicles are cleaned inside and out, refueled and checked for forgotten personal property.
  • Assist the Service Advisors as necessary

Qualifications include:

  • Valid driver's licence¬†
  • Minimum two years of customer service experience
  • High customer service Skills, active listening
  • A team player capable of interacting professionally with external and internal customers
  • Spoken second language a strong asset

Why Work Here:

Employees are entitled to some or all of the following:

  • We pay 100% of the premiums for Extended Health, Dental, and MSP
  • Participation in our RRSP matching program
  • Short and long-term disability plans
  • Tuition assistance
  • In-house training programs
  • Subsidized or free parking, sheltered bicycle parking, nearby public transit, nearby highway access
  • Summer BBQ's
  • Parts and service discounts
  • Employee referral bonuses
  • Quiet lounges
  • On-site beverages, espresso, lattes, cocoa and more
  • Annual recognition gala
  • Annual kids Christmas party
  • Team building events (Vancouver Sun Run, Tough Mudder)
  • Community Connections Program (company pays for you to volunteer!!!)
  • Along with a strong staff focus, we encourage participation/critical thinking in problem solving, thinking outside the box, creating new ideas etc., to create a healthy and productive work environment.

For over fifty years, we have provided the best experiences possible to our customers and our employees. This year, we have been named one of "Canada's Top Small & Medium Employers of 2019" as announced by the Globe & Mail. Our customer-centric core values help our employees understand and embrace our service commitments to our customers.

Submit a current resume today for further consideration. 

Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, British Columbia, BC, Vancouver, Abbotsford, Burnaby, Coquitlam, Richmond, Maple Ridge, Langley, Mission, Delta, Richmond, White Rock, Ladner, Steveston


Jaguar Land Rover of Richmond

Jaguar Land Rover of Richmond

For over five decades, Cowell Auto Group has provided the best experiences possible to our customers and our employees. This year, Cowell Auto Group has been named one of "Canada's Top Small & Medium Employers of 2018" as announced by the Globe & Mail.  Cowell Auto Group's people-centric core values help our employees understand and embrace our PurposeFERL (Family, Excellence, Responsibility, Learning) Cowell Promise.

The Cowell Auto Group is Infiniti of Richmond, Cowell Volkswagen, Audi Richmond, and Jaguar Land Rover of Richmond.


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