Customer Service Representative (Hybrid)

Saint John, NB


Location: Saint John, New Brunswick, Canada

**This is an in-office role that will become hybrid**

What’s in it for you?

Be part of an industry leading, dynamic, authentic, reliable and efficient supplier of products, solutions and services to various industrial operations all over the globe.

We are experienced industry professionals that believes a constructive, engaging and positive organizational culture is needed to ensure a healthy and positive work environment for our employees.

Develop yourself while working with us as you will have access to a personal development subsidy and opportunities such as access to third-party personal and professional training, Linkedin learning, etc., ensuring you are current and familiar with industry trends and best practices which you can leverage in your role.

Be provided a competitive salary ($40K to $45k per year, negotiable depending on experience), comprehensive group benefits, paid time off, RRSP matching, assistance and recognition programs.

What will your responsibilities be?

Manage the sales counter and be the first point of contact of customers via different channels (in-person, email, phone, customer invoicing), providing after hours on-call support as needed.

Manage customer requirements be it product sourcing, providing quotes, orders and other activities.

Manage and resolve concerns of customers and escalate complex issues as required while building lasting relationships with various stakeholders.

Promote increased profitability by in person sales and up selling as well as outbound calling to assigned accounts.

Support other branch activities as required.

What are we looking for?

Have you completed high school and have at least 1 year of customer service experience?

Do you have excellent communication skills, organizational skills and basic knowledge of computers and mathematics?

Able to work Mondays to Fridays during branch hours

Able to lift up to 70lbs occasionally when supporting receiving/shipping

If you answered yes to all of the above, then what are you waiting for? Apply now!


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