Service Advisor - Heavy Truck - Senior and Junior

Strathroy, ON

We have two service Advisor positions available in our truck repair facility located in Strathroy Ontario.

1. Senior Service Advisor - previous heavy truck experience required

2. Junior Service Advisor - just great customer service and soft selling skills. Training is provided for the heavy truck skills

We are a family-owned and operated facility dedicated to providing comprehensive preventative maintenance services. We excel in getting tasks done right the first time and are continually expanding our offerings, which now include a mobile service truck, mobile emissions testing for heavy diesel vehicles, air conditioning services, and the latest OEM diagnostic capabilities. We have also become warranty-authorized service providers for Cummins Engines, International Trucks and Walinga feed systems.

• Greet customers, assess service needs, and provide clear recommendations.
• Provide timely updates and respond to customer communications.
• Process payments accurately and maintain confidentiality.
• Collaborate with the shift supervisor and technicians for accurate diagnosis and repair estimates.
• Manage service appointments, confirm appointment times, and update the schedule.
• Obtain repair authorizations and ensure invoice aligns with estimate.
• Maintain a clean work area and detailed records of services performed.
• Complete and update yard inspections, understanding the status of all units.
• Develop an understanding of heavy truck systems and provide basic technical assistance.

• Excellent communication skills by phone, email, and in person.
• Service Advisor experience (1 year preferred) for the Senior role. Only customer service experience for the junior role.
• Strong presentation skills and ability to communicate concepts and ideas.
• Ability to work in a dynamic team environment where tasks change daily.
• Strong organizational and multitasking skills.
• Proficient in taking and recording notes in a clear and easy-to-understand manner.
• High School diploma or equivalent
• Basic computer skills including use of Microsoft Outlook, Windows, and Internet navigation
• Automotive experience is an asset

• A very competitive pay plan with exceptional earning potential.
• Group Health/Dental/Life/LTD Insurance
• Working with experienced technicians.
• Opportunity for advancement within the organization.
• A leadership team that trains and mentors staff to ensure success.

• 4-day work week
• Tuesday, Wednesday, Thursday 6am - 4:30pm
• Friday 6am-6:30pm