Parts and Service Representative - Heavy Truck and Equipment

Listowel, ON

We are a leading heavy truck repair facility with a reputation for excellence in the trucking industry. We are committed to providing top-notch repair and maintenance services for heavy trucks, ensuring safety and reliability on the road. We believe in fostering a supportive and professional work environment that values innovation, teamwork, and a commitment to customer satisfaction.

Position Overview:
We are searching for an experienced, motivated, and customer-focused Parts and Service Representative to join our team. This role is critical to ensuring smooth operations and delivering a seamless experience for our valued customers. The ideal candidate will be a proactive problem-solver with a strong work ethic and a passion for the heavy truck industry.

What You’ll Do:

Customer Service Excellence:

• Be the face of the company by welcoming customers with professionalism and enthusiasm.
• Actively listen to customer needs, offering tailored solutions for parts and service inquiries.
• Build strong, trusting relationships with customers to foster repeat business and referrals.

Parts Counter Sales:

•  Use your expertise to source, order, and manage a diverse range of truck and heavy equipment parts.
• Maintain an organized and up-to-date inventory system to ensure availability and minimize downtime.
• Develop and present competitive, accurate quotes for parts sales, demonstrating value to customers.

Service Coordination:

• Schedule service appointments efficiently, ensuring minimal wait times and maximum customer satisfaction.
• Act as a liaison between customers and technicians, ensuring clear communication and timely updates.
• Monitor and prioritize service workflows to meet deadlines and exceed expectations.

Administrative Leadership:

• Ensure all documentation, including work orders and invoices, is accurate and complete.
• Handle payment processing and account follow-ups with precision.
• Identify opportunities for process improvements and contribute to operational excellence.

What We’re Looking For:

We’re looking for a candidate who wants more than a job—they want a career. Someone who is not afraid to take ownership and go above and beyond to deliver results.

Must-Have Qualifications:

• Proven experience in the automotive, trucking, or heavy equipment industry in a customer-facing or service coordination role.
• Deep understanding of truck and heavy equipment parts and repairs.
• Strong problem-solving skills with the ability to work independently and as part of a team.
• Exceptional organizational and time management abilities.
• Proficiency with inventory and management systems, as well as standard office software (e.g., Microsoft Office Suite).
• A valid driver’s license and reliable transportation.

Preferred Skills and Attributes:

• A passion for the trucking industry and a commitment to professional development.
• Experience in upselling services or identifying business growth opportunities.
• Ability to thrive in a fast-paced, high-pressure environment.
• Outstanding communication and interpersonal skills.

What We Offer:

• Above-average salary with performance bonuses for exceeding targets.
• Comprehensive Benefits: Health, dental, and retirement plan options to support your well-being. 
• Professional Growth: Ongoing training, certifications, and opportunities for advancement.
• Work-Life Balance: Consistent schedule with limited weekend or evening hours.
• Recognition & Rewards: A supportive team culture where your contributions are valued and rewarded.

Why You Should Join Us:
We don’t just hire employees—we invest in careers. This is your chance to work with a dedicated team in a respected company that values hard work, innovation, and customer satisfaction.

How to Apply:
If you’re ready to take the next step in your career and contribute to a dynamic, fast-growing organization, we’d love to hear from you.