Service Advisor - Auto Dealership

Barrie, ON

Our company has an immediate opening for a full-time Service Advisor. The successful incumbent is an experienced professional who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening alternating weeks and alternating Saturdays to support the needs of our customers. The role reports to our Service Manager

Responsibilities

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

• Greeting customers on the phone or in person
• Scheduling appointments
• Explaining the nature of repairs to customers, liaising between the technician and the customer
• Providing repair recommendations to customers
• Advising customers how to maintain their vehicle
• Selling parts & labour
• Providing an extraordinary experience for all our customers
• Utilizing Toyota corporate programs when required
• Providing updates and escalating issues, when required, to the Service Manager

Skills and Attributes

• An Advisor who interacts with customers in a kind, empathetic and professional manner
• Ability to handle a high volume of customers/appointments without sacrificing accuracy
• Ability to build rapport with customers
• Detail oriented and highly organized
• Team player who knowledge shares with peers and manager
• Excellent written & verbal communication skills

Experience

• Appointment booking experience in a shop or dealership
• Previous experience with Serti is an asset, but not mandatory
• Previous Toyota/Lexus experience is an asset, but not mandatory

Qualifications

• Valid Ontario Drivers License and a clean driving record

Compensation and Benefits/Perks

• Competitive base salary and performance based monthly bonuses
• Comprehensive benefits plan.
• Working for an established family owned & operated dealership in Barrie, a large waterfront community on the western shores of Lake Simcoe.

Apply Today