Service Advisor - Auto Dealership

Barrie, ON

Our company has an immediate opening for a full-time Service Advisor. The successful incumbent is an experienced professional who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening alternating weeks and alternating Saturdays to support the needs of our customers. The role reports to our Service Manager

Responsibilities

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

  • Greeting customers on the phone or in person
  • Scheduling appointments
  • Explaining the nature of repairs to customers, liaising between the technician and the customer
  • Providing repair recommendations to customers
  • Advising customers how to maintain their vehicle
  • Selling parts & labour
  • Providing an extraordinary experience for all our customers
  • Utilizing Toyota corporate programs when required
  • Providing updates and escalating issues, when required, to the Service Manager

Skills and Attributes

  • An Advisor who interacts with customers in a kind, empathetic and professional manner
  • Ability to handle a high volume of customers/appointments without sacrificing accuracy
  • Ability to build rapport with customers
  • Detail oriented and highly organized
  • Team player who knowledge shares with peers and manager
  • Excellent written & verbal communication skills

 

 

Experience

  • Appointment booking experience in a shop or dealership
  • Previous experience with Serti is an asset, but not mandatory
  • Previous Toyota/Lexus experience is an asset, but not mandatory

Qualifications

  • Valid Ontario Drivers License and a clean driving record

Compensation and Benefits/Perks

  • Competitive base salary and performance based monthly bonuses
  • Comprehensive benefits plan.
  • Working for an established family owned & operated dealership in Barrie, a large waterfront community on the western shores of Lake Simcoe.

 

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